Frequently asked questions
Everything you might want to know, from uploading a photo to publishing your 3D page. Still stuck? Reach out anytime.
Getting started
Do I need to code or model in 3D?
Not at all. Upload a photo, click a few times — AI and the visual editor do the rest. Zero code.
How long does it take?
As little as 5 minutes. AI imaging takes seconds, image-to-3D a few minutes, editing and publishing are instant.
What do I need to prepare?
One clear, front-facing photo is enough — even lighting and a visible face work best. Adding a few more photos of the same person as reference makes the generated model more accurate.
Can I do it on my phone?
Creating is best on a computer — the 3D editor needs a larger screen. The finished page views perfectly on phones.
Creating
How does AI imaging work?
Upload a photo, pick a style and write a short prompt — AI renders you in that style, and you can regenerate if you're not happy.
Can I redo the look?
Yes. Regenerate during the imaging step, then send only the one you love to 3D. Note that each generation costs credits.
What is image-to-3D?
It sends the style image you confirmed to AI and produces a rotatable, roamable 3D model (GLB).
What are decals?
Decals are image decorations stuck onto the model's surface — a logo, some text, a small graphic. Upload an image or pick a preset decal, then click the model's surface to place it. Purely visual flair.
Can I build a portfolio?
Yes. Beyond a single 3D character, intro3d offers a portfolio layout that showcases several projects on one page; and every camera node can carry an overlay — text, image, video or a card — with an optional link.
Publishing & sharing
How do I share the finished page?
Just hit "Publish" to copy a public link and share it anywhere. Pro / Studio plans also get a dedicated subdomain (you.intro3d.app) or can map a custom domain.
Can I use my own domain?
Yes. Paid plans can map a custom domain, and we issue the SSL certificate for it automatically.
Can I edit after publishing?
Yes. Go back to the workspace to edit and republish anytime, or unpublish and delete the project.
Pricing & credits
How does pricing work?
Browsing is free forever. There are two paid tiers, billed monthly or yearly (yearly about 40% off): Pro is $10/month with 1,000 credits, Studio is $20/month with 2,000 credits. Subscriptions grant credits monthly and unlock paid perks — AI imaging, image-to-3D, a dedicated subdomain and a custom domain.
How are credits counted?
AI imaging and image-to-3D each cost some credits (image-to-3D the most). Subscriptions grant credits monthly.
What can I do for free?
Free users can publish and host one personal 3D page, but can't use the AI generation features — you bring your own 3D model (GLB). AI imaging and image-to-3D are paid-only.
What's the difference between yearly and monthly?
Same benefits — yearly is cheaper (about 40% off), and credits are still granted monthly.
How do I upgrade, downgrade or cancel?
Manage it yourself through the Stripe customer portal in your account — switch plans or cancel anytime. Note: after a downgrade or cancellation, paid perks like your dedicated subdomain and custom domain stop working, and published pages fall back to the plain public link.
Account & privacy
How do I sign in?
Sign in with Google in one tap, or with an email verification code.
Are my photos used to train AI?
No. The photos you upload are only used to complete the generation you start and are never used to train AI; after generation they're handled per our Privacy Policy.
Can I delete my data?
Yes. You can delete your own projects anytime from the workspace. To delete your entire account and all data, please email us for now and we'll handle it within a reasonable period. See our Privacy Policy.
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